TROLLEY
BUDDY PTY LTD
Privacy Statement
Privacy and Security
Trolley Buddy Pty Ltd understands that you value your privacy
and wish to have your personal information kept secure. Our
Privacy Policy describes generally how we manage your personal
information and safeguard your privacy. If you require further
information please contact us.
The
National Privacy Principles
We are bound by and comply with the National Privacy Principles,
as provided in the Federal Privacy Act 1988.
Collecting
Personal Information About You
Trolley Buddy Pty Ltd only collects personal information that
is necessary for us to conduct our business as an online provider
of shopping bags.
The personal information we collect will include information
you give us when you place an order for the purchase the goods
we supply. We may also collect personal information about
individuals who are not customers of our business, but whose
personal information is given to us by those individuals or
other people in the course of a transaction. This personal
information will include your name, address and contact details,
and may include other personal information about individuals
we collect in the course of a transaction.
We may also collect some information from you when you use
our website www.trolleybuddy.com The only personal information
that we collect about you when you use our website is what
you tell us about yourself, for example, when you complete
an online form when placing an order, or information you provide
to us when you send us an email. Please note, we will record
your email address if you send us an email.
Using
and Disclosing Your Personal Information
We respect your privacy. Any personal information that we
collect about you will be used and disclosed by us so that
we can provide you with the delivery of your order purchased
online from www.trolleybuddy.com.
Please be assured we will not disclose information about you
unless the disclosure is required or authorised by law, you
have consented to our disclosing the information about you,
or for another purpose (related to the primary purpose of
collecting that information) that you would reasonably expect.
We may also use your personal information to provide you with
information about other services offered by us. However, the
only information that you must provide is your name and payment
details (where applicable).
Accessing Your Personal Information.
In most cases you may have access to personal information
that we hold about you. We will handle requests for access
to your personal information in accordance with the National
Privacy Principles.
We encourage all requests for access to your personal information
to be directed to the Privacy Officer by email or by writing
to us at our postal address which can be found on our Contact
Us page of the website.
In some cases, we may refuse to give you access to personal
information we hold about you. This includes, but is not limited
to, circumstances where giving you access would: be unlawful
(e.g., where a record which contains personal information
about you is subject to a claim for legal professional privilege
by one of our clients); have an unreasonable impact on other
people's privacy; prejudice an investigation of unlawful activity.
We will also refuse access where the personal information
relates to existing or anticipated legal proceedings, and
the information would not be accessible by the process of
discovery in those proceedings. If we refuse to give you access
we will provide you with reasons for our refusal.
Updating
Your Personal Information
If you request us to do so we will amend any personal information
about you held by us which is inaccurate, incomplete or out
of date. If we disagree with your view about the accuracy,
completeness or currency of a record of your personal information
held by us, and you ask us to associate with that record a
statement that you have a contrary view, we will take reasonable
steps to do so.
Securing
and Storing Your Personal Information
We are committed to maintaining the confidentiality of the
information that you provide us and we will take all reasonable
precautions to protect your personal information from unauthorised
use or alteration.
In our business, personal information may be stored both electronically
(on our computer system) and in hard-copy form. Firewalls,
anti-virus software and email filters, as well as passwords,
protect all our electronic information. Likewise, we take
all necessary measures to ensure the security of hard-copy
information.
Disposal
of Personal Information
Once your transaction is finalised, both the electronic and
hard-copy information is securely stored for a period of no
less than 7 years, after which it will be destroyed.
For
more information or to complain about a breach of your privacy
If you would like more information about the way we manage
personal information which we hold about you, or are concerned
that we may have breached your privacy, please contact us
by email, fax or post:
Email:
paula@trolleybuddy.com
Fax: 0755256140
Post: P.O. Box 4500, Elanora, QLD, 4221
Updates
to Our Privacy Policy
Occasionally it may be necessary for us to revise our privacy
policy. Any changes will be in accordance with the Privacy
Act 1988 and the National Privacy Principles. We may inform
you about changes to this privacy policy by posting an updated
version on our website www.trolleybuddy.com
If you require any further information about the Privacy Act
1988 and the National Privacy Principles, you can visit the
Federal Privacy Commissioner's website at www.privacy.gov.au
